Returns & Refund Policy
At Your Stunning, we want you to love your purchase. If something isn’t quite right, we’re happy to accept returns in accordance with the terms below.
1. Returns
You have the right to cancel your online order within 14 days of receiving your item, without needing to give a reason.
After notifying us that you wish to cancel, you have a further 14 days to send the item(s) back to us.
Items should be returned:
Unworn and in their original condition
With all original tags attached
In the original packaging where reasonably possible
Free from perfume, makeup, deodorant, pet hair, stains or other marks
In a condition that allows the item to be resold
You may try clothing on as you would in a shop, but please take care not to mark or damage the item.
2. Refunds
Once we receive your returned item, we will inspect it and process your refund.
Where you have exercised your legal right to cancel, we will issue the refund within 14 days of receiving the returned goods (or, where applicable, receiving evidence that you have sent them back).
Refunds will normally be made to the original payment method.
Your refund will include the cost of standard delivery paid for at the time of purchase. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery service.
3. Return postage
Unless the item is faulty, damaged or not as described, the cost of returning an unwanted item is the customer's responsibility.
We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
4. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible with your order number and photographs of the issue.
Your statutory consumer rights are not affected by this policy. Faulty or misdescribed goods may qualify for a repair, replacement or refund under UK consumer law.
5. Items We Cannot Accept for Return
For hygiene reasons, certain items may not be eligible for return once their hygiene seal has been removed or the item has been unsealed.
This may include underwear or other products where hygiene considerations apply.
Personalised or bespoke items may also be excluded from the usual cancellation rights where permitted by law.
6. Sale Items
Sale and promotional items are subject to the same statutory consumer rights as full-price items. If an item is faulty, not as described or otherwise covered by your legal rights, those rights still apply.
7. How to Request a Return
To request a return, please contact us at:
Email: yourstunningonline@gmail.com
Please include:
Your order number
Your name
The item(s) you wish to return
The reason for your return, if you wish to provide one
We will then provide you with the relevant return instructions.
8. Important
Nothing in this policy affects your statutory rights under UK consumer law. We reserve the right to refuse a discretionary return where the item does not meet the conditions above, but we will not restrict any rights you have under applicable consumer law.
Your Stunning
Last updated: 19/09/2026