Returns & Refund Policy

Returns & Refund Policy

Last updated: 4 November 2026

We want you to be happy with your purchase from Your Stunning Boutique. This policy explains how to cancel an order, return unwanted goods and contact us about faulty or incorrect items.

Nothing in this policy limits your statutory consumer rights.

1. Changing your mind

Unless a legal exception applies, you can cancel your online order without giving a reason at any time before delivery and up to 14 days after the day you or someone you nominate receives the goods.

If items from one order arrive separately, the cancellation period ends 14 days after the day the last item is received.

Sale and promotional items have the same legal cancellation rights as full-price items.

2. How to cancel

Tell us clearly that you wish to cancel by:

Email: yourstunningonline@gmail.com

Post: [INSERT FULL BUSINESS ADDRESS]

Please include your name, order number if available, and the items you wish to return so we can identify your purchase.

You may use the cancellation form at the end of this policy, but you do not have to. You do not need to give a reason or wait for us to approve your cancellation.

To meet the cancellation deadline, send your cancellation statement before the cancellation period expires.

3. Sending goods back

Send your goods back without undue delay and within 14 days after telling us you are cancelling.

Please pack items securely and include enough information for us to identify your order.

We recommend keeping proof of posting. A tracked service may be helpful, but using one is not a condition of your cancellation rights.

You are responsible for the direct cost of returning unwanted goods unless we have agreed otherwise. We cover reasonable return costs where goods are faulty, damaged or incorrectly supplied; please contact us so we can arrange an appropriate return method.

4. Trying on and handling items

You may inspect and try on items as you would in a shop.

Please take reasonable care of the goods. Avoid wearing them beyond trying them on, washing them, or exposing them to perfume, makeup, deodorant, stains or other damage.

Please return original tags and packaging where possible. Missing tags or packaging do not automatically remove your right to cancel.

Where legally permitted, we may reduce your refund to reflect an actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. We will explain any deduction.

We do not charge a restocking fee for exercising your legal cancellation right.

5. Refunds following cancellation

We will refund you without undue delay and no later than 14 days after:

- We receive the returned goods; or

- You provide evidence that you have sent them back,

whichever happens first.

We may withhold the refund until one of those events occurs, unless we have offered to collect the goods.

If you cancel before dispatch, we will refund you without undue delay and within 14 days of being informed of your decision.

Refunds will use the same payment method as the original purchase unless you expressly agree otherwise. We will not charge a refund fee.

If you cancel your whole order, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive service, the additional delivery cost will not be refunded.

If you return only part of an order, we will refund the returned items. We will not normally refund a delivery charge that would have been the same for the items you keep.

6. Faulty, damaged or incorrect items

Your goods must be of satisfactory quality, fit for purpose and as described.

If something is wrong, email yourstunningonline@gmail.com with your order number or other proof of purchase and details of the issue. Photographs are helpful where possible, but are not a requirement for exercising your legal rights.

You will normally have a right to reject faulty or misdescribed goods within 30 days of delivery for a refund. After that period, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

The 14-day change-of-mind deadline does not limit these rights. Original packaging and attached tags are not required for a valid faulty-goods claim.

We will cover reasonable return costs for goods that are faulty, damaged or incorrectly supplied. Where you are entitled to a refund under your statutory right to reject, we will issue it without undue delay and within 14 days after agreeing that you are entitled to it.

7. Exceptions to change-of-mind cancellation

Where applicable, the change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised.

For goods supplied sealed which are genuinely unsuitable for return for health protection or hygiene reasons, the cancellation right is lost if they become unsealed after delivery.

This is not a blanket exclusion for underwear, swimwear or other clothing. Any applicable exception will be explained before purchase.

These exceptions do not affect your rights if goods are faulty, damaged or not as described.

8. Exchanges

If you would prefer a different size or item, contact us to discuss availability.

An exchange is subject to stock availability and your agreement. You do not have to accept an exchange or credit note instead of a refund where you are legally entitled to a refund.