Terms & Conditions
Last updated: 4 November 2026
These terms apply when you purchase goods from Your Stunning Boutique through www.yourstunningboutique.co.uk. Please read them before placing an order and keep a copy for your records.
1. About us
Your Stunning Boutique is the trading name of:
Email: yourstunningonline@gmail.com
2. Our products
We take reasonable care to describe and display our products accurately. Colours may appear slightly different on different screens, but this does not affect your right to receive goods that match their description.
Please check the product description and any size information before ordering.
If an item is unavailable, we will contact you. We will not substitute a different product without your agreement.
3. Prices and payment
Prices are displayed in pounds sterling (£) and include applicable taxes. Delivery charges are shown before you complete your order.
We accept the payment methods displayed at checkout.
If we discover a pricing error before accepting your order, we will contact you and give you the choice of proceeding at the correct price or cancelling for a full refund. If we cannot contact you, we may decline the order and refund any payment taken.
4. Placing and accepting orders
Please check your items, contact details and delivery address before placing your order.
Placing an order is an offer to buy the selected goods. Our initial order acknowledgement confirms that we have received your order; it does not mean that we have accepted it.
We accept your order when we send you a dispatch confirmation. A contract is formed at that point.
If we cannot accept your order, for example because an item is unavailable or payment cannot be processed, we will tell you and promptly refund any payment taken for the unaccepted order.
Once an order has been accepted, these terms do not give us an unrestricted right to cancel it.
5. Delivery
Available delivery destinations, charges and estimated delivery times are shown before you place your order.
Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order.
If delivery is delayed, please contact us. If we refuse to deliver, or miss a delivery deadline that was essential and agreed or apparent when the contract was made, you may end the contract immediately.
Otherwise, you may give us an appropriate additional period to deliver. If we do not deliver within that period, you may end the contract. We will refund the payments due without undue delay.
Where you use a delivery service we offer, goods remain our responsibility until you or someone you nominate takes physical possession of them. Please contact us about goods lost or damaged in transit.
Please provide an accurate delivery address and tell us promptly if you notice an error. We will explain any reasonable additional delivery costs caused by an address error before asking you to agree to them.
6. Cancelling your order and returning goods
Unless a legal exception applies, you may cancel your online order without giving a reason at any time before delivery and up to 14 days after the day you or someone you nominate receives the goods.
If goods from one order arrive separately, the cancellation period ends 14 days after the day the last item is received.
To cancel, send a clear statement to yourstunningonline@gmail.com or write to our business address above. Please include your order number if available. You do not need to wait for our approval.
You must send the goods back within 14 days after telling us you are cancelling.
You may inspect and try on goods as you would in a shop. Missing tags or packaging do not automatically remove your cancellation rights. Where legally permitted, we may deduct an amount reflecting actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
You pay the direct cost of returning unwanted goods unless we have agreed otherwise. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.
Our Returns & Refund Policy explains the return process, refund deadlines and any legal exceptions. It is available at:
https://www.yourstunningboutique.co.uk/refund-policy
7. Faulty, damaged or incorrect goods
We must supply goods that are of satisfactory quality, fit for purpose and as described.
If goods are faulty, damaged or incorrect, contact yourstunningonline@gmail.com with details of the problem and your order number or other proof of purchase. Photographs can help where available but are not a condition of exercising your legal rights.
You will normally have a short-term right to reject goods that do not meet these requirements within 30 days of delivery and receive a refund. Rights to repair, replacement, a price reduction or a refund may continue after that period, depending on the circumstances.
These rights are separate from the 14-day change-of-mind cancellation right.
8. Promotions and discount codes
Any conditions, exclusions and expiry dates for a promotion will be stated with the offer.
Unless stated otherwise, discount codes cannot be combined and have no cash value.
Changes to or withdrawal of a promotion will not retrospectively alter the price or terms of an order we have already accepted.
9. Website use and intellectual property
You must not misuse this website, introduce malicious software or attempt to gain unauthorised access.
Website content, including photographs, text, graphics and logos, belongs to us or the relevant rights holders. You may browse the website and save or print information for personal use, including these terms. Commercial copying or reuse requires permission from the relevant rights holder.
We may temporarily restrict website access for maintenance, security or other legitimate operational reasons. This does not affect your rights under existing orders.
10. Our responsibility to you
If we breach our contract with you or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that was a reasonably foreseeable result.
We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights relating to the goods.
If an event outside our reasonable control affects an order, we will contact you and take reasonable steps to reduce its impact. This does not remove your legal rights concerning delivery, cancellation or refunds.
11. Personal information
We use personal information in accordance with our separate Privacy Policy, available on our website. It explains how we collect, use, retain and protect personal information and how you can exercise your data protection rights.
12. Changes to these terms
We may update these terms for future orders.
Your order is governed by the terms provided when you placed it. Later changes will not retrospectively alter your contract unless you expressly agree or the law requires otherwise.
13. Complaints
Please send complaints to yourstunningonline@gmail.com or our business address above, including your order details and an explanation of the issue.
We will investigate and respond as soon as reasonably possible. Our complaints process does not restrict your legal rights.
14. Governing law
These terms are governed by the laws of England and Wales.
If you live elsewhere, you retain any mandatory consumer protections that apply where you live. Nothing in these terms prevents you from bringing proceedings in the courts available to you under applicable consumer law.